ATELIER de Hoteles Reservations & Cancellations Policy

PAY NOW RESERVATION OPTION

Reservation Policy

  • The total amount of the reservation will be charged at the time of booking, to take advantage of the benefits in the offer.
  • This offer cannot be combined or exchanged with other current resort offers.
  • Promotions are not cumulative and cannot be combined with other current offers in other ATELIER de Hoteles resorts.
  • Benefits are not exchangeable for cash.
  • The published offers are calculated based on double occupancy.
  • All offers apply exclusively to new reservations.
  • If you are a travel advisor, restrictions apply. For more information about our commission system, you can contact ventas.leisure@adh.com

ATELIER Playa Mujeres

  • The total amount of the reservation will be charged at the time of booking, to take advantage of the free airport transportation, Resort Credit and donation on your behalf.

ÓLEO Cancún Playa

  • The total reservation amount will be charged when booking to take advantage of the free airport transportation, bottle of wine, and donation on your behalf.
  • The shared airport transfer is for people included in the reservation and traveling on the same flight.

Cancellation Policy

  • Changes to the reservation are accepted, however rate differences may apply.
  • Once booked, no refund applies for no-shows, early departures and/or cancellations.

25% DEPOSIT RESERVATION OPTION

Reservation Policy

  • 25% of the total amount of the reservation will be charged at the time of booking. The remaining balance must be paid upon arrival at the hotel.
  • This offer cannot be combined or exchanged with other current resort offers.
  • Promotions are not cumulative and cannot be combined with other current offers in other ATELIER de Hoteles resorts.
  • The published offers are calculated based on double occupancy.
  • All offers apply exclusively to new reservations.
  • If you are a travel advisor, restrictions apply. For more information about our commission system, you can contact ventas.leisure@adh.com

Cancellation Policy

  • Free cancellation with full deposit refund according to the date and/or number of days prior to arrival indicated in the table presented in this policy.
  • If the reservation is canceled after the date and/or number of days prior to arrival indicated in the table presented in this policy, the deposit is non-refundable.
  • Changes to the reservation are accepted, however, rate differences may apply.

Any stay in- between

Days Prior to Arrival

Penalty

April 16th, 2023

December 20th, 2023

2

25%

December 21st, 2023

January 2nd, 2024

14

100%

January 3rd, 2024

March 22nd, 2024

14

25%

March 23rd, 2024

April 6th, 2024

14

100%

April 7th, 2024

December 22nd, 2024

2

25%

December 23rd, 2024

January 2nd, 2025

14

100%

January 3rd, 2025

April 11th, 2025

14

25%

April 12th, 2025

April 26th, 2025

14

100%

April 27th, 2025

December 22nd, 2025

2

25%

December 23rd, 2025

January 2nd, 2026

14

100%

January 3rd, 2026

March 27th, 2026

14

25%

March 28th, 2026

April 11th, 2026

14

100%

April 12th, 2026

December 22nd, 2026

2

25%

December 23rd, 2026

January 2nd, 2027

14

100%

January 3rd ,2027

March 19th, 2027

14

25%

March 20th, 2027

April 3rd, 2027

14

100%

April 4th, 2027

December 22nd, 2027

2

25%

December 23rd, 2027

January 2nd, 2028

14

100%