IMPORTANT ANNOUNCEMENT
ABOUT RESTART OF OPERATIONS

Dear Guests and Partners:

At ATELIER de Hoteles we are glad to inform that after the impact of Hurricane Delta in Cancun, our resort, ATELIER · ESTUDIO Playa Mujeres is open and fully operating by today, October 8th, 2020.

RESTART OF OPERATIONS OF ÓLEO CANCÚN PLAYA

ÓLEO Cancún Playa will restart operations until further notice. By this time, guests with a reservation at ÓLEO Cancún Playa will be relocated to ESTUDIO Playa Mujeres. Please notice that ATELIER de Hoteles is attending all tasks towards a full recovery to ensure a safe welcome for guests’ arrival.

It is important to mention that all ATELIER de Hoteles’ resorts have implemented procedures and safe protocols to ensure guests’ safety during their stay in accordance to recommendations by local and state authorities to stay safe at all times within the premises.

Additionally, ATELIER de Hoteles has implemented the Shielded Vacations Protocol which states all preventive measures featured at the resorts to offer safe and clean environments.

To learn more about the ATELIER de Hoteles’ Shielded Vacations Protocol, please click on the link: https://atelierdehoteles.com/shielded-vacations

MORE INFORMATION ABOUT RESERVATIONS AT ÓLEO CANCÚN PLAYA

  • Guests with scheduled reservations at ÓLEO Cancun Playa willing to know about the relocation to ESTUDIO Playa Mujeres, please send an e-mail to reservations@adh.com.
  • No penalties will apply for cancellations at ÓLEO Cancún Playa. The amount paid will be credited for future stays.
  • In case a guest of ÓLEO Cancún Playa wishes to a make a change on the dates of their stay, paid rates will be honored for stays up to December 22nd; stays in 2021 may apply additional charges due to rate variation. For more information, send a message to reservations@adh.com
  • Change of dates, cancellations or early departures at ATELIER · ESTUDIO Playa Mujeres will apply the current penalties according to ATELIER deHoteles’ Cancellations & Reservations Policy.

For more information and personal assistance, please send a message to reservations@adh.com.

Cordially,

General Management
ATELIER De Hoteles
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