ATELIER DE HOTELES ANNOUNCES THE TEMPORARY SUSPENSION OF OPERATIONS OF ITS BOUTIQUE RESORT

ÓLEO CANCÚN PLAYA

The whole world is going through a situation in which ATELIER de Hoteles takes responsible actions to safeguard health, families, friends, guests, and Mexico.

The worldwide emergency caused by the Coronavirus (COVID-19) Pandemic disease is leading us to unite as a society.For this reason, ATELIER de Hoteles joins into this fight in which thousands of companies from different industries, including tourism and travel, as well as various countries around the world, has committed to:stop the COVID-19 Pandemic disease.

The struggle is real, therefore ATELIER de Hoteles has taken the difficult decision to temporarily stop operations of its Boutique Resort, ÓLEO Cancún Playa, starting on April 7th, 2020 and with re-opening plans until further notice.

All guests with a current reservation or staying at ÓLEO Cancún Playa during the suspension date will be relocated to a same category hotel available at that moment. For guests traveling during the temporarily suspension, ATELIER de Hoteles has a flexible policy to change travel dates at no additional costs.

However, it is very important to have in mind that the Changes Flexible Policy applies for stays up to December 22nd, 2020. Some dates or categories are subject to availability.

To make any changes we also ask you to consider the following, with the sole intention of providing a more efficient service to all of our guests:

• Reservations placed through the official website www.atelierdehoteles.com: send an email to assistance@adh.com; including travel dates and confirmation number.; especificando las fechas del viaje y el número de confirmación.
• If the reservation was made through an online travel agency, a tour operator or any third party you should contact them in the first place. In the event that you cannot contact them directly and you require immediate assistance, please send us an email to reservations@adh.com, writing on the subject line your travel dates, the confirmation number and the name of the travel agency or third party with which you booked through.

ATELIER de Hoteles has developed a novel Program to Shield Guests’ Vacations. The following website presents the action plan and preventive measures all ATELIER de Hoteles’ resorts are implementing so all guests can enjoy worry-free vacation: Shielded Vacations.

ATELIER de Hoteles deeply thanks all business partners, guests, employees and their families, as well as the society for all the support received during these difficult times.