At ATELIER de Hoteles, we want to continue providing top-notch hospitality to our valued guests from different parts of the world with all the services and preventive measures necessary so that their vacation continues to be full of moments of relaxation and fun when staying at any of our resorts in Cancun and Playa Mujeres.
To continue providing the personalized service that distinguishes our Handmade Hospitality®, and in compliance with our hygiene and health program Shielded Vacations®, we continue to carry out actions that allow us to ensure a comfortable and safe stay for all our guests.
Given the regulations of each country of origin of our guests, we have provided the answers to some of the Frequently Asked Questions About Covid-19 Testing.
As of July 1, 2022, Covid-19 testing will only be available at an additional cost and as follows:
To know the cost of the tests, please approach the Concierge desk as they may change without prior notice. ATELIER de Hoteles offers guests of the three resorts a preferential price on antigen tests performed through the LabCare clinical laboratory.
The preferential price is available to all guests of any ATELIER de Hoteles resort and does not require a minimum stay.
Many countries have begun to remove restrictions on the entry of citizens, residents, and tourists, however, you must review the requirements of the country you will be traveling to after checking out of the hotel.
All guests who wish to take an antigen or PCR test to know if they are infected can take the test, especially if they have any of the known symptoms or general feelings of sickness. All tests have an additional cost.
At ATELIER Playa Mujeres, antigen tests are performed through the doctor's office. In case of requiring a PCR, the tests are taken directly in the LabCare clinical laboratory located in downtown Cancun, as well as in terminals 2, 3, and 4 of Cancun International Airport.
Guests of ÓLEO Cancun Playa who require a test, either antigen or PCR, can go to the LabCare clinical laboratory that is located in downtown Cancun, as well as in terminals 2, 3, and 4 of the Cancun International Airport.
Guests of ATELIER Playa Mujeres must pay for their antigen test directly at the hotel's doctor's office when they attend their appointment.
The payment of PCR tests, as well as antigen tests for guests of ÓLEO Cancun Playa, must be paid directly to the representatives of the laboratory at the time of the appointment.
Both the doctor's office and LabCare accept debit and credit cards, as well as cash.
The tests must be requested and scheduled directly through the Concierge area of each resort.
Appointments to attend the sampling can be scheduled in the Concierge area, however, you must bear in mind that the dates and times are subject to availability and must be made at the times pre-established by the doctor's office and the laboratory.
Service Hours
Medical Consultation Office at ATELIER Playa Mujeres
8:00 am – 8:00 pm
LabCare – External Laboratory (Airport)
6:00 am – 8:00 pm
LabCare – External Laboratory (Central Cancún)
8:00 am – 6:00 pm
It is important to note that after-hours appointments (if provided) can generate an additional cost that must be paid directly to the doctor's office. We recommend you go to the Concierge desk for more information or schedule your appointment as soon as possible.
Sample collection is done based on the following:
The cost of transportation to attend the appointments scheduled in the laboratory is not included in the price of the antigen or PCR test and must be covered by the applicant.
Both at ATELIER Playa Mujeres and ÓLEO Cancun Playa, the Covid-19 detection testing service is provided by external providers so you can go to the medical center or clinical laboratory of your choice. The prices offered at ATELIER de Hoteles resorts are preferential for our guests.
The form and delivery times will be notified by the service provider at the time of attending your appointment to take the sample. It is important to provide a valid email address at the time of your registration.
We suggest that all our guests notify the Concierge of the results of their test in case they are positive on any of the tests, in this way we can provide them with the necessary attention and care for a speedy recovery.
In case of traveling with family or with a couple who has obtained a negative result, the companions may continue to enjoy their stay if their reservation remains valid.
The medical consultation has an additional cost at the time of requesting the service, which will be provided by the Concierge. The cost varies and is subject to change by external medical staff.
Guests who have traveled together may stay in the same room if their stay was originally booked that way.
In this case, the guest who has a positive result must remain in an isolated room without contact with their companions or any other guest of the resort.
Companions who have a negative result may continue to enjoy their stay if their reservation remains valid.
The resort offers the following services in the isolation rooms:
Restrictions during the stay in isolation:
It is important to follow the instructions of the attending physician, the Resort's Action Plan, as well as the official international provisions to prevent the spread of the virus.
Isolation stays at the resort are not mandatory and if you wish you can return to your city or country of origin, however, if your reservation is still valid and you do not wish to stay in the isolation room of the resort, penalty policies will be applied.
The attending physician will determine if your dog, whether they be your pet or emotional support canine, can stay with you in the room. Otherwise, the Concierge team will notify your companions to better organize an action plan regarding your dog.
Service animals, or guide dogs, may remain in the room with you for as long as you need to remain in isolation.
The isolation will be offered in the first instance at the resort that you have booked, however, it could be the case that the isolation can be provided in some other property of ATELIER de Hoteles, or another hotel.
In case of requiring hospitalization, the doctor will request an ambulance so that you can be transferred to a hospital in the city. We recommend that you contact your medical insurance or travel insurance to inform them of your diagnosis to further foresee any situation that may arise from the moment of isolation.
If you need to stay in isolation, it's also important to keep your family members informed and provide your insurance details in case you can't contact them directly.
The cost of the ambulance service should be paid for at the time of transfer, be it out of your pocket, from one of your companions, or through your own travel insurance or medical insurance provider.
Although it is no longer required to present, in some cases, antigen and PCR tests, nor vaccination certificates, at ATELIER de Hoteles we continue to encourage guests, suppliers, and collaborators of all resorts to comply with all the sanitary measures and protocols of Shielded Vacations to avoid the spread of Covid 19.
This information was last updated on July 1st, 2022, and may change without notice. Please note that the Action Plans carried out at each resort are subject to international regulations, laboratory policies, and other external factors for which ATELIER de Hoteles cannot assume any responsibility.
