Shielded Vacations^®

Guest Safety and Hygiene Protocols

At ATELIER De Hoteles, the safety and tranquility of the guests who visit us, as well as of our staff, is essential. In all our resorts in Mexico we carry out various cleaning, hygiene and disinfection tasks with the highest quality standards.

At ATELIER De Hoteles we have implemented the innovative Shielded Vacations program, with the intention of promptly communicating and informing all our guests of the Prevention, Hygiene and Disinfection Protocols.

In all our resorts we are ready to receive all our guests and we have implemented the following sanitary and disinfection measures, divided into this main rubrics:

1. Guests Common Areas

Specialized medical service available within the resort facilities.
Strict cleaning and disinfection protocols for high-traffic surfaces in public areas such as elevators, handrails, bathrooms, bars, restaurants, lobby and convention facilities.
Installation of liquid soap dispensers at showers in pools areas.
Bracelet with digital key function to avoid direct contact with doors and handles.
Implementation of new maintenance programs for air conditioners, carpet vacuuming and disinfection of pool water.
Clean, sanitized and disinfected towels are offered in all areas of the resort.
We adhere our processes and procedures to the strict operating standards of "Distintivo H", provided by the Ministry of Tourism of Mexico
Implementation of the Certification Program in Health Protection and Prevention in Tourist Facilities (CPPSIT Certificate) granted by SEDETUR and SESA of Mexico.

2. Suites Interior and Amenities

All suites spaces and devices such as telephones, remote control, door handles and knobs, and cleaning of balcony or terrace railings, are cleaned and disinfected thoroughly.
Disinfection of baths with chemical solutions.
Cleaning staff follows strict hygiene protocols and uses appropriate protective equipment.
Staff will avoid contact with any surface upon guests arrival to their suite.

3. Restaurants & Bars

Antibacterial gel dispensers on hostess podiums.
Staff in direct contact with food and beverages must wear appropriate hygiene protection.
Digital menus are available by QR codes and À la Carte.
Hand-wash protocol every 30 minutes.
Disinfection of areas at least twice per shift, including counters, desks, telephones, bank terminals, computers, etc.

4. Staff Common Area

Mandatory hand-washing every 30 minutes before entering the staff’s cafeteria.
Use of appropriate hygiene protection in areas in contact with food processing.
24-hour specialized daily medical service.

These actions are carried out in compliance with the Shielded Vacations^® Action Plan at ATELIER de Hoteles to make you feel safe and to ensure a comfortable and worry-free stay.