At ATELIER De Hoteles, the safety and tranquility of the guests who visit us, as well as of our staff, is essential. In all our resorts in Mexico we carry out various cleaning, hygiene and disinfection tasks with the highest quality standards.

At ATELIER De Hoteles we have implemented the innovative Shielded Vacations program, with the intention of promptly communicating and informing all our guests of the Prevention, Hygiene and Disinfection Protocols.

Given the current situation of the COVID-19 pandemic, ATELIER De Hoteles has created a “Health Squad” with the aim of ensuring that all established prevention and hygiene protocols are strictly followed.

We continue to monitor the situation of COVID-19, we follow the official information and advice of the Mexican Government at the State and Federal level, as well as the recommendations of the World Health Organization (WHO) to take care of our staff, as well as national and international travelers.

In all our resorts we are ready to receive all our guests and we have implemented the following sanitary and disinfection measures, divided into 5 main rubrics: 


Disinfecting mats at the main entrances of all resorts.
24-hour specialized daily medical service, face-to-face and virtually.
Use of the ATELIER APP for pre-arrival check-in, chat with e-Concierge for requests, detailed information on the Resort's Cleaning and Disinfection Protocol, request for food and beverages at the 24-hour Suite Service.
Strict cleaning and disinfection protocol, with daytime spraying against COVID-19, of surfaces in sensitive public areas and high traffic, such as: elevators, handrails, bathrooms, bars, restaurants, lobby and facilities for conventions.
Staff will maintain a safe distance of at least 1.5 meters (5 ft).
Installation of liquid soap dispensers at showers in pools areas.
Bracelet with digital key function to avoid direct contact with doors and handles.
Implementation of new maintenance programs for air conditioners, carpet vacuuming and disinfection of pool water.
Balinese beds, lounge chairs or other furniture available in the beach or pool areas have a minimum "Safe Distance" of 1.5 meters  (5ft).
Clean, sanitized and disinfected towels are offered in all areas of the resort.
We adhere our processes and procedures to the strict operating standards of "Distintivo H", provided by the Ministry of Tourism of Mexico
Implementation of the Certification Program in Health Protection and Prevention in Tourist Facilities (CPPSIT Certificate) granted by SEDETUR and SESA of Mexico.
Duly trained staff to identify any visible symptoms of respiratory disease.
In the event that any guest needs immediate specialized medical evaluation, all corresponding areas must be advised to clean and disinfect.


All suites spaces and devices such as telephones, remote control, door handles and knobs, and cleaning of balcony or terrace railings, are cleaned and disinfected thoroughly.
Certified nebulization spraying against COVID-19 prior guests arrival.
Disinfection of baths with chemical solutions.
Cleaning staff must wear a hair net, gloves and face masks.
Staff will avoid contact with any surface upon guests arrival to their suite.


Antibacterial gel dispensers on hostess podiums.
Staff in direct contact with food and beverages must wear a hair net, gloves and face masks.
Digital menus are available by QR codes and À la Carte
Hand-wash protocol every 30 minutes.
Disinfection of areas at least twice per shift, including counters, desks, telephones, bank terminals, computers, etc.
Continuous training courses for staff to avoid direct contact with guests.


24-hour specialized daily medical service, face-to-face and virtually.
Creation of the "Health Squad" for the "Heart of the House" and implementation of specialized disinfection protocols for offices, kitchens and public areas.
Continuous training courses on new cleaning and disinfection protocols, as well as the correct use of protective equipment such as face masks, gloves and apron.
Mandatory hand-washing every 30 minutes before entering the staff’s cafeteria.
Use of masks and gloves in areas in contact with food processing.
"Home Office" program for administrative areas.
Implementation of the LEDS procedure (Wash, Rinse, Disinfection and Drying at room temperature) to disinfect surfaces and instruments.
Use of chemicals and detergents to wash and disinfect all areas.
Special handling of garments from Food and Beverage staff that will be deposited in hermetic boxes after washing.
We adhere our processes and procedures to the strict operating regulations of "Distintivo H", provided by the Ministry of Tourism of Mexico.
Implementation of the Certification Program in Health Protection and Prevention in Tourist Facilities (CPPSIT Certificate) Awarded by SEDETUR and Ministry of Health.
In the event that any staff member shows any symptoms, they will be directed to the resort's onsite doctor for immediate medical evaluation, who can determine if admission to a hospital is needed. In case of illness, the staff member will not be allowed into the facilities to work.


Installation of disinfecting mats to enter the property.
Installation of dispensers and use of antibacterial gel on arrival and in all areas.
Temperature taking and evaluation of visual respiratory symptoms.
Health distancing management during all processes.
Use of sanitary protection equipment in all areas during all processes.

Covid-19 TESTING Service

At ATELIER de Hoteles, we know how important it is for you to enjoy a safe and comfortable experience while on vacation. We are aware of the current official international provisions that are set in place to avoid the risk of contracting and spreading Covid-19. For that reason, we are happy to share some important information with you so that you can savor your precious vacation time without worries.

As of June 12, 2022, the Center for Disease Control and Prevention (CDC) no longer requires residents and citizens traveling to the United States to submit a negative antigen test, however, those who are not U.S. citizens or permanent residents are still required to submit proof of their Covid-19 vaccination status, this includes travelers with layovers in the U.S.

In case you require it, ATELIER de Hoteles can provide you with the antigen testing service at an additional cost, it is currently available under the following conditions:

  • If you are currently staying or are going to stay at ATELIER Playa Mujeres you can schedule your appointment with the Concierge area. The sample is taken through the resort's doctor's office. This test has an additional cost that must be paid upfront at the doctor’s office
  • If you are currently staying or are going to be staying at ÓLEO Cancun Playa the tests are only able to be taken at the airport and you can schedule your appointment with the Concierge team if you have a scheduled flight booked already

We collaborate with LabCare, an external laboratory located in terminals 2, 3, and 4 at Cancun International Airport, where we offer antigen testing for a preferential cost if you want to take a test before boarding your flight. Visit the Concierge desk to schedule your appointment, inquire about the cost, schedule information, and for estimated test result delivery times. If you want information about PCR tests, contact the Concierge desk or ask your Butler. 1

These actions are carried out in compliance with the Shielded Vacations® Action Plan at ATELIER de Hoteles to make you feel safe and to make sure you enjoy a comfortable and worry-free trip back home.

Visit the Frequently Asked Questions About Covid-19 Detection Test ▸

For more information, contact the Concierge desk at:

ATELIER Playa Mujeres
+52 (998) 500 4800

ÓLEO Cancún Playa
+ 52 (998)313 0126

Or send a message to

"Feel safe and travel with us safely.”

Mexico: (800) 062 8899
USA: (888) 5858 234
Rest of the world: +52 (998) 271 6304