At ATELIER De Hoteles, the safety and tranquility of the guests who visit us, as well as of our staff, is essential. In all our resorts in Mexico we carry out various cleaning, hygiene and disinfection tasks with the highest quality standards.
At ATELIER De Hoteles we have implemented the innovative Shielded Vacations program, with the intention of promptly communicating and informing all our guests of the Prevention, Hygiene and Disinfection Protocols.
Given the current situation of the COVID-19 pandemic, ATELIER De Hoteles has created a “Health Squad” with the aim of ensuring that all established prevention and hygiene protocols are strictly followed.
We continue to monitor the situation of COVID-19, we follow the official information and advice of the Mexican Government at the State and Federal level, as well as the recommendations of the World Health Organization (WHO) to take care of our staff, as well as national and international travelers.
In all our resorts we are ready to receive all our guests and we have implemented the following sanitary and disinfection measures, divided into 5 main rubrics:
At ATELIER de Hoteles, we know how important it is for you to enjoy a safe and comfortable experience while on vacation. We are aware of the current official international provisions that are set in place to avoid the risk of contracting and spreading Covid-19. For that reason, we are happy to share some important information with you so that you can savor your precious vacation time without worries.
As of June 12, 2022, the Center for Disease Control and Prevention (CDC) no longer requires residents and citizens traveling to the United States to submit a negative antigen test, however, those who are not U.S. citizens or permanent residents are still required to submit proof of their Covid-19 vaccination status, this includes travelers with layovers in the U.S.
In case you require it, ATELIER de Hoteles can provide you with the antigen testing service at an additional cost, it is currently available under the following conditions:
We collaborate with LabCare, an external laboratory located in terminals 2, 3, and 4 at Cancun International Airport, where we offer antigen testing for a preferential cost if you want to take a test before boarding your flight. Visit the Concierge desk to schedule your appointment, inquire about the cost, schedule information, and for estimated test result delivery times. If you want information about PCR tests, contact the Concierge desk or ask your Butler. 1
These actions are carried out in compliance with the Shielded Vacations® Action Plan at ATELIER de Hoteles to make you feel safe and to make sure you enjoy a comfortable and worry-free trip back home.
1 The Butler Service only applies to certain suite categories.
ATELIER de Hoteles and its affiliates are not responsible for changes in prices, service schedules, or any situations that arise from the service provider.
Visit the Frequently Asked Questions About Covid-19 Detection Test ▸
For more information, contact the Concierge desk at:
ATELIER Playa Mujeres
+52 (998) 500 4800
ÓLEO Cancún Playa
+ 52 (998)313 0126
Or send a message to email@example.com
"Feel safe and travel with us safely.”