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Disinfecting mats at the main entrances of all resorts.
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Bellboys and doormen will wear acrylic masks and gloves, and will perform disinfecting sprays on luggage upon arrival.
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Measure of temperature with digital and remote devices, as well as a self-declaration test.
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24-hour specialized daily medical service, face-to-face and virtually.
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Use of the ATELIER APP for pre-arrival check-in, chat with e-Concierge for requests, detailed information on the Resort's Cleaning and Disinfection Protocol, request for food and beverages at the 24-hour Room Service.
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Safe kits and bracelets delivery at check in.
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Strict cleaning and disinfection protocol, with daytime spraying against COVID-19, of surfaces in sensitive public areas and high traffic, such as: elevators, handrails, bathrooms, bars, restaurants, kids and teens club, lobby and facilities for conventions.
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Staff will wear a mask at Nuup Spa desk, the Convention Center and counters at the main and INSPIRA reception desks.
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Staff will maintain a safe distance of at least 1.5 meters (5 ft).
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Installation of "Shield Stations" with towels and antibacterial gel in public areas such as: reception, concierge, bellboys, Doodle Land, Nuup Spa, gym, boutique and on hostess podiums located at the entrances of all restaurants.
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Installation of liquid soap dispensers at showers in pools areas.
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Standard of maximum capacity according to social distancing policy in Convention Center venues.
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Bracelet with digital key function to avoid direct contact with doors and handles.
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Implementation of new maintenance programs for air conditioners, carpet vacuuming and disinfection of pool water.
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Standard of maximum capacity in elevators not greater than 4 people.
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Digital signage in various areas of the resort, as well as on internal TV channels and ATELIER APP informing the prevention measures and disinfection protocol.
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Digital signage with healthy recommendations and possible symptoms of disease.
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Balinese beds, lounge chairs or other furniture available in the beach or pool areas have a minimum "Safe Distance" of 1.5 meters (5ft).
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Clean, sanitized and disinfected towels are offered in all areas of the resort.
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We adhere our processes and procedures to the strict operating standards of "Distintivo H", provided by the Ministry of Tourism of Mexico
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Implementation of the Certification Program in Health Protection and Prevention in Tourist Facilities (CPPSIT Certificate) granted by SEDETUR and SESA of Mexico.
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Guest identifier according to the city or airport of origin with confirmed cases of COVID-19 by passport.
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Duly trained staff to identify any visible symptoms of respiratory disease.
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In the event that any guest shows symptoms, they will be directed to the resort's onsite doctor for immediate medical evaluation, who can determine if admission to a hospital is needed. All corresponding areas must be advised to clean and disinfect.
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All suites spaces and devices such as telephones, remote control, door handles and knobs, and cleaning of balcony or terrace railings, are cleaned and disinfected thoroughly.
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Certified nebulization spraying against COVID-19 prior guests arrival.
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Disinfection of baths with chemical solutions.
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Placement of safety tapes / seals on the door after cleaning and disinfection.
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Cleaning staff must wear a hair net, gloves and face masks.
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Hygiene kit with antibacterial gel and 2 face masks as an amenity in all suites.
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Staff will avoid contact with any surface upon guests arrival to their suite.
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Antibacterial gel dispensers on hostess podiums.
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Separation of tables at a safe distance.
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Staff in direct contact with food and beverages must wear a hair net, gloves and face masks.
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Only A la Carte menu is available at restaurants.
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Digital menus are available in the ATELIER App and by QR codes.
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Hand-wash protocol every 30 minutes.
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Disinfection of areas at least twice per shift, including counters, desks, telephones, bank terminals, computers, etc.
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Continuous training courses for staff to avoid direct contact with guests.
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24-hour specialized daily medical service, face-to-face and virtually.
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Temperature measure with digital and remote devices.
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Creation of the "Health Squad" for the "Heart of the House" and implementation of specialized disinfection protocols for offices, kitchens and public areas.
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Continuous training courses on new cleaning and disinfection protocols, as well as the correct use of protective equipment such as face masks, gloves and apron.
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Social distancing at staff cafeteria and interdepartmental.
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Mandatory hand-washing every 30 minutes before entering the staff’s cafeteria.
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Use of masks and gloves in areas in contact with food processing.
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"Home Office" program for administrative areas.
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Implementation of the LEDS procedure (Wash, Rinse, Disinfection and Drying at room temperature) to disinfect surfaces and instruments.
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Use of chemicals and detergents to wash and disinfect all areas.
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Special handling of garments from Food and Beverage staff that will be deposited in hermetic boxes after washing.
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We adhere our processes and procedures to the strict operating regulations of "Distintivo H", provided by the Ministry of Tourism of Mexico.
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Implementation of the Certification Program in Health Protection and Prevention in Tourist Facilities (CPPSIT Certificate) Awarded by SEDETUR and Ministry of Health.
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In the event that any staff member shows any symptoms, they will be directed to the resort's onsite doctor for immediate medical evaluation, who can determine if admission to a hospital is needed. In case of illness, the staff member will not be allowed into the facilities to work.
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Installation of disinfecting mats to enter the property.
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Installation of dispensers and use of antibacterial gel on arrival and in all areas.
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Temperature taking and evaluation of visual respiratory symptoms.
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Health distancing management during all processes.
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Use of sanitary protection equipment in all areas during all processes.
