With sincere gratitude, we would like to share that, effective June 1st, ADH – ATELIER de Hoteles will no longer operate or commercialize the property currently known as ÓLEO Cancún Playa.
For more than seven years, we had the privilege of collaborating with you to welcome thousands of guests and offer them an authentic proposal of Handcrafted Hospitality. This achievement was made possible thanks to the passion and commitment of our Arteleros, as well as your continued support. We are truly grateful for the trust you have placed in us throughout this journey.
We understand that this announcement may raise questions regarding future reservations. If you booked through a travel agency or OTA, such as Booking, Expedia, or other platforms, we recommend contacting your original booking channel first. Our reservations team will also be available to provide additional guidance if needed through the following channels.
Email:
reservations@adh.com
USA:
1 (888) 5858 234
Mexico:
(800) 062 8899
Rest of the world:
+52 (998) 271 6304
Following ADH - ATELIER de Hoteles’ transition out of the property, the hotel is expected to continue operations under independent management. Future branding, commercial positioning, operational standards, products, and guest experience will be determined exclusively by the incoming management and ownership groups and will no longer be under the direction or responsibility of ADH – ATELIER de Hoteles.
We reaffirm our commitment to continue innovating and creating memorable experiences through ADH – ATELIER de Hoteles, as well as through ATELIER Playa Mujeres, our 5+ star, adults-only, all-suites luxury all-inclusive resort.
Thank you for being part of this journey.
No. ADH – ATELIER de Hoteles will no longer operate or commercialize the property. The hotel will continue operating under independent management. The future brand identity, commercial positioning, operational standards, products, and guest experience at the property currently known as ÓLEO Cancún Playa will be determined exclusively by the new management and ownership groups and will no longer be directed or managed by ADH – ATELIER de Hoteles.
We understand this announcement may raise questions regarding upcoming reservations. If you booked through a travel agency or OTA such as Booking, Expedia, or other platforms, we recommend contacting your original booking channel first. Our reservations team will also remain available to provide additional guidance if needed through the following channels:
Email:
reservations@adh.com
USA:
1 (888) 5858 234
Mexico:
(800) 062 8899
Rest of the world:
+52 (998) 271 6304
We recommend contacting the original booking channel where your reservation was made. Should you require additional assistance, our team will also be available to support you.
We recommend reaching out to your original booking advisor or reservation channel. Our team remains available should additional support be required.
Yes. ÓLEO Hoteles is a brand owned by ADH – ATELIER de Hoteles and will continue as part of the company’s expansion strategy.
Following ADH – ATELIER de Hoteles’ transition out of the ÓLEO Cancún Playa property, the hotel is expected to continue operating under independent management. The future brand identity, commercial positioning, operational standards, products, and guest experience at the property currently known as ÓLEO Cancún Playa will be determined exclusively by the new management and ownership groups and will no longer be directed or managed by ADH – ATELIER de Hoteles.
At this time, we do not have additional information to share. Any future updates will be communicated accordingly.