BELONG PROGRAM CONDITIONS
This program does not apply for reservations placed through any online travel agency, such as Expedia, Booking.com, Travelocity, Orbitz, HotelTonight, BestDay.com, Trip.com, Agoda, Amoma, or any other similar.
This program is valid EXCLUSIVELY for certified Travel Agents with a IATA, CLIA, TRUE code or with an official ID of such accreditation.
The program is valid for Travel Agents located in the following countries: United States, Canada, Mexico, United Kingdom, Germany, Ireland, Spain, France, Portugal, Argentina, Paraguay, Uruguay, Chile, Colombia, Brazil, Korean and South Africa.
All Travel Agents must subscribe by submitting their real information to obtain the benefits and access to the program’s tools.
The program is valid for the following properties: ATELIER Playa Mujeres, ESTUDIO Playa Mujeres, ÓLEO Cancún Playa and Mareazul Family Beach CondoHotel."
LOYALTY PROGRAM – FREE NIGHTS AND CASH INCENTIVES
* All participating Travel Agents must adhere to Tax Regulations and Laws of their country of residence regarding the declaration of income received through the program.
* The Travel Agents must register a valid residence or work address.
* The program is valid for all individual and direct reservations placed by the travel agents for their clients, including reservations made through a tour operator with a current contract with Atelier de Hoteles.
* The reservations made with a special rate for the hospitality industry, Family & Friends or Travel Agents cannot participate in this program.
* The program applies for Leisure groups for up to 10 rooms. Cash incentives will not be provided for groups of 10 rooms or more. Cash incentives will not be provided for reservations of 11 rooms or more with the same or similar travel dates matching at least two nights travel dates.
* The program is valid for effective reservations. That is to say, real reservations submitted through the Belong program platform and totally paid. In case of any refunds due to cancellations, the amount corresponding to the payment of the incentive delivered will be withheld.
* For each effective reservation with a minimum stay of 4 nights and registered through the platform, the agent will earn a free night at the booked hotel.
* All stays are not transferable between hotels/brands.
* The free nights are valid for two years since the moment they are granted.
* The free nights apply for stays of two adults in an all-inclusive plan. In case of requesting a triple occupation, with children or pets, the hotel will charge an additional fee.
* The room category to enjoy the free night stay will be assigned by the hotel, according to its availability. The Travel Agent may request an Upgrade at their arrival, for an additional charge.
* The Travel Agent must present an ID that accredits them at the check-in time.
* The Travel Agent must assist to a site inspection during their stay.
* All free nights are non-transferable and cannot be sold, the Travel Agent must present a valid ID that accredits them at the check-in time.
* All reservations are subject to availability and are not valid on Holy Week, Christmas, New Year, other holidays nor other dates that the hotel consider as of “High or Premium Season”.
* This benefit is valid only for TOP Travel Agents, with a minimum 5-night production of effective reservations registered in the platform.
* The TOP status is valid for one year. To keep this status, the agent must submit a minimum of 5 effective reservations, registered in the program through the year.
* The incentive applies for reservations of 4-night stays.
* A $30 USD incentive will be paid for each effective stay from 4 to 7 nights in regular room categories and a $50 USD for each effective stay from 4 to 7 nights in INSPIRA Categories.
* A $50 USD incentive will be paid for each effective stay of 8 nights or more in regular room categories and a $70 USD for each effective stay of 8 nights in INSPIRA Categories.
* The incentive payments will be paid between 30 to 60 days from the moment the reservation is considered effective. If a reservation that has been paid is cancelled and a refund is applied, the paid incentive will be withheld from the total amount to be refund.
* Reservations will be valid up to one year.