ATELIER Playa Mujeres Frequently Asked Questions
At ATELIER Playa Mujeres, we want to ensure you live your dream vacation, welcoming you with all the services and preventive measures to make your stay in our resort a moment of absolute relaxation and fun.
Find below our Frequently Asked Questions to resolve any doubts you may have about your trip and live a stress-free Caribbean getaway with us.
1. Where is the resort located?
ATELIER Playa Mujeres is located within the luxurious Playa Mujeres complex, 25 min from downtown Cancun.
2. Does the resort have its own beach?
Yes, ATELIER Playa Mujeres boasts a privileged location in front of one of the most beautiful beaches in the destination.
3. How far is the resort from the airport?
ATELIER Playa Mujeres is located 30 km/18 miles from Cancun International Airport. It is a trip of approximately 45 minutes.
4. Is the resort beach for adults only?
The beach is federal property, so limiting free passage to the public is not possible. However, ATELIER Playa Mujeres has Balinese beds and lounge chairs in a separate section in the sandy areas. This section does not allow access to minors under 16 years of age.
5. At what times can I access the resort's beach?
Access to the beach is not restricted, so you can enjoy it 24 hours a day. However, keep in mind that swimming is not allowed when the lifeguard is out.
6. Can you swim at the resort beach?
Yes, you can swim in the sea while the lifeguard is on duty, and as long as there is no red flag on the beach, which indicates that the sea's conditions are dangerous.
7. How many pools does the resort have?
ATELIER Playa Mujeres boasts 4 pools:
- Life & Vibe Pool - 1,360 m2 (14,639 sq ft)
- Relaxing Pool - 209 m2 (2,250 sq ft)
- INSPIRA Rooftop Pool - For INSPIRA guests
- INSPIRA Ocean Front Pool - For INSPIRA guests
8. Does the resort have a taxi station?
No, however, you can request a taxi with the concierge team.
9. How is the weather at Playa Mujeres?
Playa Mujeres flaunts a year-round warm weather with few rainy days, the temperatures go from 25°C (77°F) to 32°C (90°F).
10. Does the resort have parking?
Yes, ATELIER Playa Mujeres has a spacious, private parking lot.
11. What are the pool hours?
Pool hours are from 8:00 am to 8:00 pm in Summer and from 8:00 am to 7:00 pm in Winter.
12. Does the resort have wheelchair access?
Yes, ATELIER Playa Mujeres has ramps and wheelchair access to elevators, as well as rooms that are suitable for guests with wheelchairs.
13. What are the Check-In and Check-Out times?
Check-in: 3:00 p.m. Check-out: 12:00 p.m.
You can enjoy the facilities in case the arrival and departure flight times are outside the established schedules.
14. Does the resort offer laundry services?
Yes, laundry services are available at an additional cost.
15. Does the resort have an Early Check-in and Late Check-out service?
Yes, ATELIER Playa Mujeres offers early check-in and late check-out at an additional cost and is subject to availability. The cost will depend on the season; you can consult it directly with your concierge or in the Guest Service area.
conciergeatpm@adh.com
1. Does the resort offer room service?
Yes, ATELIER Playa Mujeres offers 24-hour Suite Service with a delectable menu to enjoy inside the comfort of your suite.
2. Are tips mandatory?
ATELIER Playa Mujeres offers a luxurious all-inclusive plan in which this service is already included in the rate, therefore tips are at each guest's discretion; however, feel free to thank our Arteleros if their service is exceptional.
3. Does the resort offer Day Pass?
ATELIER Playa Mujeres offers a Full Pass, availability of which depends on the season and resort occupancy. We invite you to request it with a minimum of 2 days in advance through our Contact Center to ensure that you can enjoy the service on the desired date.
E-mail:
reservations@adh.com
Phone:
Mexico (800) 062 8899
United States and Canada + 1 (888) 5858 234
Rest of the world + 52 (998) 271 6304
4. Does the resort offer ground transportation from the airport?
It's possible to book the transportation service from the airport to ATELIER Playa Mujeres with an additional charge, through the website or by calling the Contact Center. Some rates available on our website include complimentary transportation.
E-mail:
reservations@adh.com
Phone:
Mexico (800) 062 8899
United States and Canada + 1 (888) 5858 234
Rest of the world + 52 (998) 271 6304
5. Are there ATMs at the resort?
Yes, we have two ATMs inside the property; one is at our BU'TIK, and the other is at the INSPIRA lounge.
6. Can I smoke at the resort?
By official regulations, smoking is prohibited in enclosed areas, suites, restaurants, balconies, and terrace areas. However, there are designated areas for smokers:
- Outside of the lobby
- At the beach's north extreme
- At the beach's south extreme
7. What is the electricity voltage at the resort?
At ATELIER Playa Mujeres the voltage is 127 V.
8. Do all of the restaurants require reservations?
As part of our Surrounding Technology®, we have special modules for making reservations for our specialty restaurants where you can choose the time of your preference, the number of people, allergies, and food restrictions. Our snack bars and cafeterias do not require a reservation.
9. Is the resort pet-friendly?
Yes, ATELIER Playa Mujeres is a Dog Friendly resort. Our Pet-It® Program allows small-breed dogs to stay and enjoy special amenities and services.
Additional charges apply. Learn more about the program's policies.
1. Does the resort offer a european plan?
No, ATELIER Playa Mujeres only offers the all-inclusive plan.
2. What does the resort's all-inclusive plan include?
Stays at ATELIER Playa Mujeres include access to the beach, pools, gym, gallery, daytime and nighttime activities, unlimited food and beverages at the 20+ restaurants and bars, plus state-of-the-art suites with Molton Brown® Amenities, Signature Upscale Minibar, Total-Rest Beds®, and Chill-Out Bath®. Learn more about the All-Inclusive plan.
3. Which services or facilities are not included in the resort?
The all-inclusive plan at ATELIER Playa Mujeres does not include private dinners, wine from the wine list awarded by Wine Spectator, the culinary experience at the María Dolores restaurant, massages and treatments at NUUP Spa Playa Mujeres, Green Fees at the golf course, Pet-it® Program, motorized sports, organization of special events such as weddings and amenities for honeymooners.
(For INSPIRA guests, some of these services come in their All Inclusive package.)
4. Does the resort feature water sports?
ATELIER Playa Mujeres offers activities such as kayaking, aqua gym, among others. Some of the activities are available through external companies. For more information, we invite you to consult directly with your concierge.
5. What kind of activities could I enjoy at the resort?
ATELIER Playa Mujeres organizes cultural, artistic, and sports events throughout the week. Learn more about our Art & Experiences.
6. What is the difference between Suites and INSPIRA Suites?
The INSPIRA Suites offer more exclusive amenities and services, as well as a strategic location in the resort to enjoy the best views.
1. Which amenities are available at the suites?
All suites at ATELIER Playa Mujeres have a fully stocked minibar, air conditioning, ceiling fan, digital alarm clock and USB ports, 55'' flat-screen, hairdryer, iron and ironing board, as well as a safe.
2. Which is the maximum number of guests allowed per room?
ATELIER Playa Mujeres suites have a maximum capacity of 2 to 3 guests. For groups of 4 to 12 people, we recommend the INSPIRA Village.
3. Do you have adjoining suites?
Yes, they are subject to availability, so to book them, please get in touch with our Contact Center:
E-mail:
reservations@adh.com
Phone:
Mexico (800) 062 8899
United States and Canada + 1 (888) 5858 234
Rest of the world + 52 (998) 271 6304
4. Does the resort provide towels?
Yes, guests receive bath and beach towels for use within the ATELIER Playa Mujeres facilities.
5. Which suites have a pool or plunge pool?
The INSPIRA Junior Suite Swim Out and INSPIRA Junior Suite Swim Out Ocean View categories have a semi-private pool. The following categories have an outdoor plunge pool:
- INSPIRA Junior Suite Ocean Front
- INSPIRA Terrace Suite
- INSPIRA Corner Suite
- NSPIRA Rooftop Suite
- INSPIRA Party Suite
- INSPIRA Master Suite Oceanfront
- INSPIRA 2-Bedroom Master Suite Oceanfront
6. What are the views available in the resort suites?
Suite views depend on the category booked. The suites at ATELIER Playa Mujeres include views of the gardens, the golf course, or the sea. It is important to note that in some categories, it is not possible to guarantee the view.
1. What is the minimum age to stay at the resort?
The minimum age to stay is 16 years, since it is an adults-only resort. However, the reservation holder must be 18 years old at registration and present valid official identification with photograph such as a passport or a driver's license.
2. How can I make a reservation?
You can book directly through our website or by calling the following numbers to be assisted by a reservation agent from our Contact Center:
Web Page:
www.atelierdehoteles.com
E-mail:
reservations@adh.com
Phone:
Mexico (800) 062 8899
United States and Canada + 1 (888) 5858 234
Rest of the world + 52 (998) 271 6304
3. Which are the accepted payment methods?
We take the following debit and credit cards; Visa, MasterCard and American Express.
4. Is it possible to split my reservation into interest-free monthly payments?
It's only possible to do with Mexican credit cards.
4. Is there a promo code available for me to enter?
Absolutely! You can find them on our web page or subscribe to our newsletter to get the latest promos and discounts straight to your inbox.
www.atelierdehoteles.com.mx/promociones-y-ofertas-cancun-playa-mujeres
5. I haven't received my confirmation e-mail yet
Don't worry; if you've already checked that it isn't in your "Spam" folder, contact one of our agents to receive support:
E-mail:
reservations@adh.com
Phone:
Mexico (800) 062 8899
United States and Canada + 1 (888) 5858 234
Rest of the world + 52 (998) 271 6304
6. What happens to the reservation if my credit card is declined?
Payment is required to confirm any reservation. If your card is declined, you must contact your bank to request authorization or provide another valid credit card to complete the payment. Contact one of our agents to receive support:
E-mail:
reservations@adh.com
Phone:
Mexico (800) 062 8899
United States and Canada + 1 (888) 5858 234
Rest of the world + 52 (998) 271 6304
1. Is it possible to change my reservation dates?
Yes, all reservations can be changed at any time. However, they are subject to availability and cannot be guaranteed.
Keep in mind that the rate may increase depending on the season or room category, so you must pay the difference when requesting the change.
2. Can I change an air + hotel package?
Yes, changes must be requested through the Contact Center. However, they are subject to availability and cannot be guaranteed.
Keep in mind that hotel rates may increase depending on the season or room category, so you must pay the difference when requesting the change. Airlines may apply charges for supplements or name changes as well.
2. Is it possible to cancel a reservation?
Yes, reservations can be canceled at any time. However, all cancellations are subject to penalties according to the arrival date or season. For more information, please check our Cancellation Policies.
1. Is this restaurant included with my reservation?
INSPIRA guests with stays of 7+ nights have the first complimentary dinner. The second dinner and for stays of less than 6 nights have a 50% discount.
For regular-category guests, dinner is at an additional cost.
All discounts and dinners included are subject to availability.
2. Is María Dolores by Edgar Núñez open to the public?
Yes, for more information visit www.maria-dolores.com
3. What's the cost of dining at María Dolores by Edgar Núñez?
For all those guests and the general public who wish to enjoy this culinary experience, the cost must be paid per dish.
1. What equipment does the resort gym have?
ATELIER Playa Mujeres features a state-of-the-art gym equipped with the latest Technogym® gear, which includes a weight lifting area and cardio machines.
2. Is NUUP Spa® Playa Mujeres included?
Access to the facilities, as well as massages and treatments at NUUP Spa® Playa Mujeres have an additional cost.
3. Which services are offered at NUUP Spa® Playa Mujeres?
NUUP Spa® PlayaMujeres features hairstyling, manicure, hydrotherapy, pedicure, among other treatments to pamper yourself.
4. Which facilities are offered at NUUP Spa® Playa Mujeres?
The spa offers 18 treatment cabins, changing rooms, relaxation rooms for before or after treatments, a tea and infusion station, a hydrotherapy circuit, and more.
5. Does the resort offer vegetarian options?
ATELIER Playa Mujeres has gluten-free and vegetarian options (the meals are highlighted on the menu). In addition, the Service and Chefs team is available to prepare any specific diet that guests need.
1. In which categories are the Personalized Butler Service available?
The Personalized Butler Service is available in all our INSPIRA categories.
2. What does the Personalized Butler Service offer?
Your personal butler will be attentive to the desired requirements before your arrival and will have everything prepared to perfection. During your stay, they will be able to help you make reservations for restaurants, spa treatments, excursions and much more.
3. Does the Personalized Butler Service have an extra cost?
No, it is included with the reservation of selected INSPIRA Suites.
1. Are medium and large-sized dogs allowed?
For safety reasons, only dogs with a maximum weight of 10 kilos (22 lbs) are allowed.
2. Can I take more than one pet?
Only one dog per suite is allowed.
3. Are there additional charges for bringing my pet?
Yes, the stay of your pet has an additional cost. For stays of up to 5 nights, a charge of $220 USD is made and $50 USD are charged for each additional night. This charge does not apply to guests who must travel with guide dogs, according to the initiative of the Law for the Use of Guide Dogs and Service Animals.
4. Are there designated areas for dogs?
Within ATELIER Playa Mujeres, there are designated areas for the relaxation of dogs. Guests must carry bags to collect their dog's waste and bottled water for hydration.
1. How much anticipation does the resort require to book a wedding?
There is no minimum or maximum time. However, booking the location in advance is recommended, as beach weddings are in high demand regardless of the season.
2. What happens if it rains the day of the wedding or the weather does not allow the event to be held outdoors?
We always have a plan B for our Weddings Hechas a Mano®. If the weather predicts rain for the day of your beach wedding, we can move the ceremony to the resort's chapel and the reception to an indoor venue. This is subject to availabilty and must be agreed with anticipation.
3. Are wedding guests required to stay at the resort?
Yes, wedding guests must be staying at ATELIER Playa Mujeres. However, if you require to make an exception, please indicate it when contacting our team of wedding planners.
4. Must the wedding be fully paid in advance?
No, only a down payment will be required to lock in the desired date and location.
5. What do the wedding packages include?
Each love story is unique and special, which is why ATELIER Playa Mujeres offers packages with various benefits for the couple and their guests.
Contact our team of wedding planners.
6. Do you have special venues for meetings and conventions?
ATELIER Playa Mujeres boasts an outstanding Convention Center with a total area of 2,836 m2 (30,524 sq ft), world-class facilities and catering service.
7. Do you have honeymoon packages?
Yes, ATELIER Playa Mujeres offers Honeymoon Packages for guests who wish to enjoy a trip with truly exceptional experiences.
1. Do you have special fees for travel agents?
Yes, our BELONG program offers exclusive benefits and cash incentives for travel agents.
For more information, visit www.atelierdehoteles.com/belong/
1. Which measures are taken at the resort against COVID-19?
Your safety and that of our Arteleros are of the utmost importance to us, which is why ATELIER Playa Mujeres carries out various cleaning, hygiene, and disinfection tasks with the highest quality standards. For more information, we invite you to review our Shielded Vacations protocols.
2. Which are the protocols in case of presenting COVID-19 symptoms?
If you present the symptoms characteristic of the virus, you will be directed to the resort's resident doctor for an immediate assessment, he will determine if you require medical attention and an antigen or PCR test. For more information, we invite you to review our Shielded Vacations protocols.
3. Do you offer on-site COVID-19 testing?
For your convenience, ATELIER Playa Mujeres has antigen tests available at the doctor's office. We invite you to go directly to your concierge if you need one.
4. What is the price of the tests?
Antigen tests performed at the doctor's office have an additional cost, please consult directly with the concierge:
conciergeatpm@adh.com
1. What kind of electrical adapter should I bring?
Suites are equipped with North American outlets (Type A and some with Type B). We recommend you travel with a universal adapter in case your appliance has a different input than the ones mentioned.
2. Can tap water be drunk?
We do not recommend you drink tap water. You can find bottled water and many other drinks in your suite's mini-bar and the different bars of ATELIER Playa Mujeres.
3. What is the best season to visit the Mexican Caribbean?
The whole year is ideal for visiting the Mexican Caribbean! A few things to consider: it is the sunniest from January to April, but it isn't too hot. There are a few rainy days during summer and autumn, and May to November is the hurricane season.
4. What is the difference between Cancun and Playa Mujeres?
Playa Mujeres is located in the Continental Zone of Isla Mujeres (it is part of the municipality of Isla Mujeres) and is only 25 min from the city of Cancún, which is part of the municipality of Benito Juárez.
5. Can my vacation be affected by seaweed on the beaches?
At ATELIER Playa Mujeres, we keep the beach clean of both seaweed and trash. In addition, the arrival of microalgae is not so recurrent along this coastal strip. Likewise, there are hundreds of activities to do both inside and outside the resort, so your vacation won't be affected.
6. How can I join the ATELIER Playa Mujeres team?
Thank you for your interest in being part of our team of Arteleros. Please send your CV to talent@ADH.com