Reservations & Cancellations Policy

Pre-paid Reservations at ATELIER Playa Mujeres

The following benefits: free airport transfer, resort credit, and donation to “Ciudad de la Alegría” foundation will be available to pay the total amount when booking on the official website: www.atelierdehoteles.com

Pre-paid Reservations at ÓLEO Cancún Playa

The following benefits: free airport transfer, a bottle of wine, and donation to the “Ciudad de la Alegría” foundation will be available to pay the total amount when booking on the official website: www.atelierdehoteles.com

• The airport transfer will be shared with the people included in the reservation that travel on the same flight
• Airport transfers apply from the airport and to the airport exclusively
• The $100 USD Resort Credit applies only at ATELIER Playa Mujeres
• Complimentary House wine bottle only at ÓLEO Cancun Playa
• Benefits are not exchangeable for money

Reservations with a down payment

Paying 25% of the total amount at the moment of the reservation and the rest during the Check-In process.

Cancellation Policy

We know that travels could be affected or interrupted by unrelated situations, which is why we offer flexible date changes for you. If despite this, you want to cancel your reservation, it is important to know the following cancellation policies:

Pre-paid Reservations Cancellation Policy

Pre-paid reservations are not refundable.

Down payment Reservations Cancellation Policy

The resort features a system of anticipated days for cancellation without any fees according to the current season.

• * The penalty percentage applies to the total cost of the original reservation.
• * Reservations with change(s) of date(s) are subject to the highest penalty of the previous dates.
• * Non-refundable rates are subject to a 100% penalty on any date.
• * Early departures and no-shows are subject to a 100% penalty.