Awards & Certifications
TRAVEL PROTECTION & COVID-19
by Assist Card
The following benefits: free airport transfer, resort credit, and donation to “Ciudad de la Alegría” foundation will be available paying the total amount when booking on the official website: www.atelierdehoteles.com
The following benefits: free airport transfer, a bottle of wine, and donation to the “Ciudad de la Alegría” foundation will be available paying the total amount when booking on the official website: www.atelierdehoteles.com
Paying 20% of the total amount at the moment of the reservation and the rest during the Check-In process.
We know that travels could be affected or interrupted for unrelated situations, that is why we offer flexible date changes for you. If despite this, you want to cancel your reservation, it is important to know the following cancellation policies:
Pre-paid reservations are not refundable.
The resort features a system of anticipated days for cancellation without any fees according to the current season.
|Season||Dates||Free Cancellation on Reservations with Down payment|
June 1st, 2020 to December 22, 2020
April 11, 2022, to December 22, 2022
|Cancel with more than 14 days of anticipation|
|Peak season||January 3rd, 2022 to April 10, 2022||Cancel with more than 30 days of anticipation|
|Premiun season||December 23 to January 2nd (Permanent for every year)||Cancel with more than 45 days of anticipation|
In case the cancellation is not made in these periods, the down payment will not be refunded.