CLEANING AND DISINFECTION PROTOCOL
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Awards & Certifications

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TRAVEL PROTECTION & COVID-19

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Reservations & Cancellations Policy

Pre-paid Reservations at ATELIER·ESTUDIO Playa Mujeres

The following benefits: free airport transfer, resort credit, and donation to “Ciudad de la Alegría” foundation will be available paying the total amount when booking on the official website: www.atelierdehoteles.com

Pre-paid Reservations at ÓLEO Cancún Playa

The following benefits: free airport transfer, a bottle of wine, and donation to the “Ciudad de la Alegría” foundation will be available paying the total amount when booking on the official website: www.atelierdehoteles.com

  • The airport transfer will be shared with the people included in the reservation that travel on the same flight
  • Airport transfers apply from the airport and to the airport exclusively
  • The $100 USD Resort Credit applies only at ATELIER·ESTUDIO Playa Mujeres
  • Complimentary House wine bottle only at ÓLEO Cancún Playa
  • Benefits are not exchangeable for money

Reservations with a down payment

Paying 20% of the total amount at the moment of the reservation and the rest during the Check-In process.

Cancellation Policy

We know that travels could be affected or interrupted for unrelated situations, that is why we offer flexible date changes for you. If despite this, you want to cancel your reservation, it is important to know the following cancellation policies:

Pre-paid Reservations Cancellation Policy

Pre-paid reservations are not refundable.

Down payment Reservations Cancellation Policy

The resort features a system of anticipated days for cancellation without any fees according to the current season.


Season Dates Free Cancellation on Reservations with Down payment
Low season June 1st, 2020 to December 22, 2020
April 11, 2021, to December 22, 2021 		Cancel with more than 14 days of anticipation
Peak season January 3rd, 2021 to April 10, 2021 Cancel with more than 30 days of anticipation
Premiun season December 23 to January 2nd (Permanent for every year) Cancel with more than 45 days of anticipation

In case the cancellation is not made in these periods, the down payment will not be refunded.