Terms & Conditions


Atelier De Hoteles reserves all rights to modify, combine, change or eliminate the rates and promotions shown on the website: www.atelierdehoteles.com, without prior notice.

These Terms and Conditions apply to all hotels on, but not limited to, the website www.atelierdehoteles.com, including ATELIER Playa Mujeres and OLEO Cancun Playa.

Anyone who browse within the portal and as a result of their interaction has reserved a stay at any of the hotels booked through www.atelierdehoteles.com or the Call Center is defined as a client or end user.

At the end of making a reservation on the site www.atelierdehoteles.com the client accepts the terms and conditions that are mentioned in this section, as well as the conditions that apply to the corresponding promotions that are currently valid on the website.

All rates shown at www.atelierdehoteles.com are dynamic, which means that they are constantly changing and depend on occupancy levels and/or season, with which Atelier De Hoteles has no obligation to honor a past or future rate which may be better different than that quoted at the current time.

The content and information of this website (including, but not limited to the price and availability of travel services) as well as the infrastructure used to provide such content and information is the exclusive property of Atelier De Hoteles. While limited copies of the travel itinerary (and related documents) are allowed for travel reservations or services made through this website, the user agrees not to modify, copy, distribute, transmit, display, present, reproduce, publish, authorize, alter, transfer, sell or resell information, software, products or services obtained through this website.

Likewise, the user accepts that he/she will not:

o Use this website or its content for any commercial purpose;

o Make speculative, false, fraudulent or anticipated reservations;

o Access, control or copy any content or information on this website using any robot, spider, redirector or other automated means or any manual process for any purpose without our express written permission;

o Violate the restrictions of any robot exclusion header on this website or avoid or circumvent other measures employed to prevent or limit access to this website;

o Take any action that imposes or may impose, in our opinion, an unreasonable or disproportionately large burden on the infrastructure;

o Make a deep link to any part of this website, including, among others, the purchase route for any travel service, for any purpose without our express written permission;

o "Frame" or "mirror" or incorporate any part of this website to any other website without our prior written authorization.

o If reservation or the user account shows signs of fraud, abuse or suspicious activity, Atelier De Hoteles can cancel any travel reservation or service associated with your name, email address or account, and close any associated account.

o If user has carried out any fraudulent activity, Atelier De Hoteles reserves the right to file any necessary legal action and client will be responsible for any economic loss to Atelier De Hoteles, including the costs and damages of litigation. To object to the cancellation of a reservation or freezing or closing an account, it’s necessary to contact the Call Center of Atelier De Hoteles.

Para objetar la cancelación de una reservación o congelación o cierre de una cuenta, es necesario comunicarse al Call Center de Atelier de Hoteles.

- Pre-Payment Rate: In any of the hotels, when selecting the option "Pay Now" or "Reserve", Atelier De Hoteles will immediately charge the amount to the credit card in Mexican pesos or US dollars according to the country that issued the credit card, if different, all charges will be kept in US dollars. It is important to keep in mind that taxes and fees vary between the two payment options. Tax rates and the currency exchange rate may change over time between the reservation and the stay.

- The discount coupons of www.atelierdehoteles.com can only be applied to reservations with the option of "Pay now"

- The hotel evaluations shown on this website are only intended as a general guide and Atelier De Hoteles does not guarantee the accuracy of the evaluations. Atelier De Hoteles does not provide any kind of guarantee on the availability of specific products and services. Atelier De Hoteles can make improvements and/or modifications to the website www.atelierdehoteles.com, as well as its hotel’s pages, at any time.

- Currency Converter: If a currency converter is available on the website, the following terms and conditions apply: exchange rates are based on various sources that are publicly available and should only be used as a guide. The rates are not exact, so they may vary. The quotes of the currency are not updated every day. It may be necessary to check the date in the currency converter's function to see the day the currency was last updated. It is believed that the information provided by this application is accurate; however, Atelier De Hoteles does not guarantee such accuracy. When using this information for any financial purpose, it’s advisable to consult a qualified professional to verify the accuracy of the exchange rate. Atelier De Hoteles does not authorize the use of this information for any other purpose than personal use and it is expressly prohibited to resell, redistribute and use this information for commercial purposes.

- Compensation: The user agrees to defend and indemnify Atelier De Hoteles and any of its officers, directors, employees and agents against any claim, causes of action, claims, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, among others, reasonable legal and accounting fees, made by third parties as a result of:

o The violation of these Terms & Conditions or the documents referred to herein,

o The violation of any law or right of a third party;

o The misuse of this website.